Account & Subscription Support
Subscription, connection, and refund issues are handled through the customer portal.
Check the original ticket for replies after submitting. Keep any follow-up information in the same ticket.
Open the Support CenterBest for account and subscription questions, order checks, connection issues, and refund requests. Sign in to submit a ticket, add context, and track progress in one place.
Replies are posted in your ticket. Resolution times depend on the issue and how complete the information is; no fixed response time is promised on this page.
View or Submit a TicketNo contact email address is currently listed. For account, order, or refund questions that require checking subscription records, submit a ticket through the customer portal.
This page does not provide an email contact option or an email response-time estimate.
No Telegram contact account is currently listed. For connection issues or usage questions, submit a ticket so the troubleshooting steps and follow-up stay together.
This page does not provide a Telegram contact option or a response-time estimate for that channel.
Include your platform, client name, selected region and route type, roughly when the issue occurred, and the affected website or app. Note whether all access is affected or only one service; this can help narrow down the cause.
If you have already tried switching routes, updating your subscription, or reconnecting, include what you did and what happened. Keep error messages visible in screenshots, but hide account details and other private information.
Identify the plan or order in question and describe the issue—for example, a panel status that did not update after payment, a question about the data reset date, or a question about remaining days after an upgrade. In payment screenshots, show only what is needed for verification and hide unrelated information.
VPNQJ offers a 14-day money-back guarantee. Submit refund requests through a support ticket. See the refund policy for details, and check plan billing information on the pricing page.
Sign in to the customer portal and open the relevant ticket in the support center. If you need to add screenshots, troubleshooting results, or order details, reply to the original ticket so the context stays in one place.
Refer to the reply in your ticket for the latest information. Connection issues may require details about your network environment and steps to reproduce the problem; order issues may require payment verification. No fixed response or resolution time is promised on this page. Including the symptoms and steps you have already tried can reduce follow-up questions.
No email address is required. Create an account with a username and password. Keep your login details safe; you need to sign in to the customer portal to access support tickets.
For your first setup, start with the Guides. See the server page for regions and route types. If you still run into issues, note which step failed in your ticket and include the relevant error message.